Senin, 29 Agustus 2011

[C871.Ebook] Download PDF Testing 1 - 2 - 3: Experimental Design with Applications in Marketing and Service Operations (Stanford Business Books), by Johannes Ledolt

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Testing 1 - 2 - 3: Experimental Design with Applications in Marketing and Service Operations (Stanford Business Books), by Johannes Ledolt

This book is about the power of statistical experiments. In the past, books on experimental design focused almost entirely on manufacturing problems. In contrast, although this book is relevant to manufacturing and includes useful examples in that area, its emphasis is on applications to marketing and service operations. The authors provide a fresh and practical treatment of the key topics in designing and analyzing experiments. Testing in the business world is commonplace, and the usual approach is to change one factor at a time while holding other factors constant. This approach may seem logical and appealing, but, as the authors explain, it is highly inefficient, and may lead to wrong conclusions. The better method, the authors propose, is to test all factors simultaneously. Doing so not only reduces the costs of experimenting but also provides the decision-maker with better information.

Throughout the book, the authors illustrate concepts with practical examples. In addition, the book includes a set of 13 separate real-world cases based on the actual implementation of experimental design methods.

  • Sales Rank: #431069 in Books
  • Brand: Brand: Stanford Business Books
  • Published on: 2007-05-01
  • Original language: English
  • Number of items: 1
  • Dimensions: 10.00" h x 1.00" w x 7.00" l, 1.59 pounds
  • Binding: Hardcover
  • 312 pages
Features
  • Used Book in Good Condition

Review
"This is the first book which is particularly devoted to applications of experimental design in marketing, service operations and general business problems. he authors give an easy to read non-technical treatment of full and fractional factorial designs supplemented by 13 cases."—Austrian Journal of Statistics

"Ledolter and Swersey succeed in conveying their passion for experimental design and sharing the power and practical value of these methods. The real-world examples used in the book are excellent."—Bovas Abraham, University of Waterloo

"The authors present a wealth of interesting examples, many of which come from marketing, to minimize mathematical formalism and to help students learn how experimental design methods work and why they are so potentially useful. At last we have an accessible and relevant resource to learn about these powerful ideas."—Bert Gunter, Principal Biostatistician, Genentech

"Ledolter and Swersey bring the powerful methodology of statistically designed experiments to the market researcher and service systems analyst. They provide a wealth of detailed real world examples, share many practical insights, and provide just the right amount of theory so that the methods can be understood and used properly. This is an empowering book." —Peter Kolesar, Professor Emeritus, Columbia Business School

"The authors are to be commended for their presentation of an eminently readable text that broadly—yet thoroughly—exposes marketers to statistical experimentation. The marketing practitioner will find case studies that amply demonstrate the benefits of the experimental approach. The marketing researcher will find assured guidance on how to design, execute, and analyze experiments of some complexity. This unique combination makes it a timely, important, and highly recommended text." —Martin Koschat, International Institute for Management Development
"The exposition is crisp and the basic concepts of experimental design are made readily accessible through uncommonly clear explanations. The strong emphasis on the efficiency of factorial experimentation over changing one factor at a time provides the reader with clear understanding of the benefits of the former approach." —American Statistician
"The authors are to be commended for writing a book that specifically targets the use of Design of Experiments (DOE) in non-manufacturing environment...This book fills an important void in the DOE because it targets an application area of DOE where very little has been previously published." —Journal of Quality Technology

From the Inside Flap
This book is about the power of statistical experiments. In the past, books on experimental design focused almost entirely on manufacturing problems. In contrast, although this book is relevant to manufacturing and includes useful examples in that area, its emphasis is on applications to marketing and service operations. The authors provide a fresh and practical treatment of the key topics in designing and analyzing experiments. Testing in the business world is commonplace, and the usual approach is to change one factor at a time while holding other factors constant. This approach may seem logical and appealing, but, as the authors explain, it is highly inefficient, and may lead to wrong conclusions. The better method, the authors propose, is to test all factors simultaneously. Doing so not only reduces the costs of experimenting but also provides the decision-maker with better information.
Throughout the book, the authors illustrate concepts with practical examples. In addition, the book includes a set of 13 separate real-world cases based on the actual implementation of experimental design methods.

From the Back Cover
“Ledolter and Swersey succeed in conveying their passion for experimental design and sharing the power and practical value of these methods. The real-world examples used in the book are excellent.”—Bovas Abraham, University of Waterloo
“The authors present a wealth of interesting examples, many of which come from marketing, to minimize mathematical formalism and to help students learn how experimental design methods work and why they are so potentially useful. At last we have an accessible and relevant resource to learn about these powerful ideas.”—Bert Gunter, Principal Biostatistician, Genentech

Most helpful customer reviews

1 of 1 people found the following review helpful.
Incredible resource
By K. Ostergaard
I used to think about testing in terms of just an A/B split test. The most adventurous I got was testing two variables two ways simultaneously. After reading this book I can see how to conduct simultaneous tests of a dozen or so variables. This is truly eye-opening experimental design material. And the marketing subject matter is all the more relevant for those web marketers among us.

The book is straight forward and focused with a series of incrementally more advanced methods so you can match the appropriate method to the situation you want to test. So whether you want to do a full factorial analysis or a fractional factorial experiment, after reading this material you'll know the strengths and weaknesses of each as well as the right situation to employ them. I have not seen this material anywhere else.

The book is advanced stuff, but entirely approachable. This does not mention AdWords or Google Web Site Optimizer, but the methods are entirely consistent with applications in those fields.

I would recommend this book to anyone who wants to extract more value from testing. There is a better way to test and the methods are right here.

2 of 2 people found the following review helpful.
One of a kind resource
By D. Kelly
Efficient experimental design techniques are known and applied in many fields, but marketing has lagged behind. A/B, Champion/Challenger, one-factor-at-a-time tests are much more prevalent in marketing than carefully planned tests that take advantage of the efficiencies inherent in factorial treatment structure. This book is a solid (and very readable) reference that should go a long way to changing that. If you know there's a better way to do your marketing tests, but can't get your head around the manufacturing, agricultural, or psychology examples in every other design text out there, then this is the book for you. If you don't know there's a better way to plan your marketing tests, read this before you competition does!

0 of 0 people found the following review helpful.
Excellent book for business executives and leaders
By Lee Alan Hord
Excellent book! Thank you for the relevant business case studies.

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[Z923.Ebook] Fee Download Music: An Appreciation, 8th Edition, by Roger Kamien

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Music: An Appreciation, 8th Edition, by Roger Kamien

Music: An Appreciation, 8th Edition

  • Sales Rank: #104892 in Books
  • Published on: 2014
  • Number of items: 1
  • Binding: Loose Leaf
  • 434 pages

Most helpful customer reviews

0 of 0 people found the following review helpful.
Four Stars
By Alisha Allen
It is a good book

2 of 3 people found the following review helpful.
Two Stars
By Amazon Customer
Good price! Fast delivery! Was missing 30 pages!!! Not too happy!

0 of 0 people found the following review helpful.
Brand new, no mising page,
By Amazon Customer
Brand new , no mising page , excellent

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Jumat, 26 Agustus 2011

[P774.Ebook] PDF Download PHP & MySQL: Novice to Ninja, by Tom Butler, Kevin Yank

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PHP & MySQL: Novice to Ninja, 6th Edition is a hands-on guide to learning all the tools, principles, and techniques needed to build a fully functional application using PHP & MySQL. Comprehensively updated to cover PHP 7 and modern best practice, this practical and fun book covers everything from installing PHP and MySQL through to creating a complete online content management system.

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  • Master database design principles and SQL
  • Develop robust websites that can handle high levels of traffic
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  • Sales Rank: #313830 in Books
  • Published on: 2016-12-25
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.84" h x .59" w x 5.91" l, .0 pounds
  • Binding: Paperback
  • 400 pages

About the Author

Tom Butler is a web developer, a Ph.D student researching software best practices, and part-time university lecturer from the UK with an interest in programming best practices, separation of concerns and a 'less is more' approach to code.

Kevin Yank is a world-renowned leader in web development. When not writing best sellers, Kevin is the Technical Director of sitepoint.com and editor of the popular SitePoint Tech Times newsletter.


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Kamis, 25 Agustus 2011

[D403.Ebook] Free Ebook Instant PrimeFaces Starter, by Ian Hlavats

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In Detail

Developing great user interfaces for web applications has never been easier! PrimeFaces delivers a powerful set of features that enable JSF developers to deliver awesome user experiences on the Web. With more than 150 Ajax-enabled UI components, jQuery integration, a mobile UI toolkit, theme support, Ajax Push technology, and much more, PrimeFaces takes JSF application development to a whole new level!

Instant PrimeFaces Starter is a practical, hands-on guide to PrimeFaces that will show you how to get started quickly using PrimeFaces in your web applications and provides examples on how to design and develop compelling user interfaces using PrimeFaces Ajax UI components, PrimeFaces Mobile, and PrimeFaces Push.

Starting with the setup of your first PrimeFaces project in Eclipse, Instant PrimeFaces Starter will then take you through the process of designing and implementing the user interface of a social events web application that enables users to find fun things in their city. In this process you will learn a range of techniques for building innovative user interfaces with PrimeFaces UI components.

You will also learn how to build a mobile version of your web application using the PrimeFaces Mobile toolkit, leveraging the jQuery mobile library to extend your web application to Android, iOS, and other mobile platforms. Finally you will see how to build a live chat application with presence awareness that uses PrimeFaces Push technology to send updates to desktop and mobile users simultaneously.

Approach

Get to grips with a new technology, understand what it is and what it can do for you, and then get to work with the most important features and tasks. Instant Primefaces Starter is a fast-paced, introductory guide designed to give you all the information you need to start using Primfaces, instantly.

Who this book is for

Instant PrimeFaces Starter is great for developers looking to get started quickly with PrimeFaces. It's assumed that you have some JSF experience already, as well as familiarity with other Java technologies such as CDI and JPA and an understanding of MVC principles, object-relational mapping (ORM), and dependency injection (DI). The sample application included with the book is fully functional and demonstrates how to use these technologies together with PrimeFaces.

  • Sales Rank: #977982 in eBooks
  • Published on: 2013-06-25
  • Released on: 2013-06-25
  • Format: Kindle eBook

About the Author
Ian Hlavats is an experienced Java developer, instructor, speaker, and author of the book JSF 1.2 Components (Packt). He has worked for clients in government, insurance, and entertainment industries, writing Java applications using Swing, Struts, JSF2, PrimeFaces, jQuery, and other UI technologies. He has delivered Java courses in college and corporate training environments including a one-year engagement with Cognos/IBM. He is on the JSF 2.2 Expert Group and contributed to the next generation of the JSF specification. A regular speaker at Java EE conferences, he has given presentations on JSF and PrimeFaces technologies since 2008 at JSF Summit, NFJS, and JAXConf in San Francisco. He is the creator of JSFToolbox for Dreamweaver, a suite of design and coding extensions for JSF developers. He co-hosts a podcast on JSF and Java EE technologies with fellow authors Kito D. Mann and Daniel Hinojosa. He holds a Bachelor of Humanities degree from Carleton University and IT certificates from Algonquin College.

Most helpful customer reviews

6 of 7 people found the following review helpful.
Extremely brief and very weak
By John F. Wright
For most people buying this type of book the primary complaint is going to be that for a $20+ book, more is expected. This "book" is 73 pages of very quick reading (some pages may be nothing more than a screenshot mockup image).

The first thirty two pages don't even touch on PrimeFaces. This section may be excellent for someone new to web application software development and the general software development process. In fact it is a good example of project organization demonstrating the benefits of thinking about what you are going to produce before just starting to type up code.

Much of the first thirty two pages also touches on basic concepts like using Eclipse and deploying an application to GlassFish. However the descriptions are the very bare basics, good for someone who has never done it before but wasted paper for an experienced developer.

The PrimeFaces material is mostly very weak, listings showing usage of various PrimeFaces components with very little (almost none) explanation of configuration and then idiotic statements like "See how easy it is to use ..."

The HTML code lacks indentation and thus is difficult to read. Overall the second half of the book is code snippets with very little explanation. It would be far better to just visit the PrimeFaces demo/showcase website: [...]

The section on PrimePush implies all you need to do is enable WebSockets on GlassFish and you are ready to go. This completely overlooks the need to download Atmosphere, bundle it with your application and the numerous posts on the forums from people who have struggled to figure out what they need and how to get it configured.

PrimeFaces is great, this book is not. It's not a good introduction, nor is it a good reference. The sample application is a great project which shows off PrimeFaces, but the book is not much more than very expensive paper.

0 of 0 people found the following review helpful.
Solid Framework, rapid development and deployment.
By SuJo
PrimeFaces Starter
[...]

I enjoy exploring new frameworks for web development, no reason to reinvent the wheel so to speak. So I decided to check out this book and it seems to live up to a decent scalable framework. The best part is that it has a nice mobile UI toolkit also and that's a huge plus!

I don't use eclipse but I had no issues with using Netbeans and even notepad++. Between PrimeFaces, PrimeFaces Mobile, and PrimePush you really do have a solid framework to build highly functional web applications for cross comparability to target various consumer markets.

I wanted to finish this review by saying the follow along example I. The book was very useful and a hands on approach is always my favorite way to learn. Another great thing is its a very quick read to get you started with using the framework!

0 of 0 people found the following review helpful.
Great introduction to the PrimeFaces framework
By Doug Duncan
'Instant PrimeFaces Starter' by Ian Hlavats is a quick read (the book in total is only 90 pages). As you can imagine with being this short you don't get a lot of indepth information about using PrimeFaces, but then that's not the point of this book. The point is giving an introduction to the technology and how it's used. From that perspective I thought Ian did a wonderful job. I had no knowledge of PrimeFaces, or even JSF in general, but after reading this book, I have an appreciation of what PrimeFaces is and how it is used to build user interfaces for web based applications. I feel I also have a good foundation on which to build further knowledge of this framework upon.

For those looking for an introduction to the PrimeFaces technology, this book can give it to you.

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Minggu, 21 Agustus 2011

[K413.Ebook] Fee Download Releasing the Prophetic Destiny of a Nation: Discovering How Your Future Can Be Greater Than Your Past Paperback - May 1, 2005From desti

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  • Sales Rank: #6251242 in Books
  • Published on: 1605
  • Binding: Paperback

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[L528.Ebook] Fee Download The Social Machine: Designs for Living Online (MIT Press), by Judith Donath

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The Social Machine: Designs for Living Online (MIT Press), by Judith Donath

Computers were first conceived as "thinking machines," but in the twenty-first century they have become social machines, online places where people meet friends, play games, and collaborate on projects. In this book, Judith Donath argues persuasively that for social media to become truly sociable media, we must design interfaces that reflect how we understand and respond to the social world. People and their actions are still harder to perceive online than face to face: interfaces are clunky, and we have less sense of other people's character and intentions, where they congregate, and what they do.

Donath presents new approaches to creating interfaces for social interaction. She addresses such topics as visualizing social landscapes, conversations, and networks; depicting identity with knowledge markers and interaction history; delineating public and private space; and bringing the online world's open sociability into the physical world. Donath asks fundamental questions about how we want to live online and offers thought-provoking designs that explore radically new ways of interacting and communicating.

  • Sales Rank: #1317911 in Books
  • Brand: Donath, Judith
  • Published on: 2014-05-23
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.00" h x .88" w x 8.00" l, 2.80 pounds
  • Binding: Hardcover
  • 432 pages

Review
A truly engaging and enjoyable read..�it is a work of considerable value and importance. I would highly recommend this book to anyone that is responsible for the development or management of a social media strategy, in any size of organisation. � - A P Sutcliffe BCS

"For anyone with interest in this field, either as a technology designer or just as someone who loves beautiful technology, this is destined to become the definitive text. It is eloquent, well organized, and thorough."� - Science

Judith Donath's thorough, in-depth look at social media is worthy of detailed, careful reading, but it also wonderfully supports opening at random, then reading and pondering. Want examples? Although interacting with people through technology is not as good as actually being with them, sometimes it can be better. What does it mean to be a stranger in the world of social media? "The stranger," she suggests, "may cease to exist." What do these observations mean for us as people and as a society? A book worthy of repeated reading, repeated pondering.

(Don Norman, author of The Design of Everyday Things, revised and expanded edition)

If you use social media and especially if you design social media, The Social Machine is a must-read. Judith Donath has spent years studying, building, and using online communication media and shares what she has learned in a readable, detailed, prescriptive book. The truth of her observations can be verified by looking at the media you use and the way you use it. Every user experience and user interface designer in particular should read The Social Machine to learn what they didn't teach in engineering school.

(Howard Rheingold, author of Net Smart)

Delightful, informative, and comprehensive, The Social Machine by Judith Donath provides a sumptuously illustrated overview of important design concepts for the design of mediated sociality. Donath's book will make you look at every social interface anew -- wondering what the design process was that produced it and why specific design choices were made. The text informs us but also invites us to engage with the ethics of choices that have been decided and that lie ahead of us. It will make you want to review your own history with social media and mediated interaction, evaluate and critique the current landscape, and imagine future possibilities. As we move into a world exploding with social media and with representations of us in data and in digital form, this is the book to read to understand the history and garner a foundation for thinking about the future.

(Elizabeth F. Churchill, Director of Human Computer Interaction, eBay Research Labs, and co-author of Foundations for Designing User-Centered Systems)

The Social Machine provides new insights gathered from decades of research and practice by artists and technologists in visualizing the social landscape. Drawing from her own pioneering work in making networks of human relationships visible at the group, institutional, and Internet scales, Donath succeeds in painting an unusually deep and personal portrait of the continually expanding universe of social media.

(John Maeda, Design Partner, Kleiner Perkins Caufield & Byers)

For anyone with interest in this field, either as a technology designer or just as someone who loves beautiful technology, this is destined to become the definitive text. It is eloquent, well organized, and thorough...Those who share the author's principles of valuing beautiful and thought-provoking designs for their own sake will fall in love with this book. Those who are motivated to design platforms to generate profits or support analysis and decision-making will find value here, too, although they are unlikely to be completely won over by all of Donath's opinions on radical, creative design. Then again, this is a common characteristic of manifestoes. I don't expect Karl Marx planned to win over everyone with his manifesto, either.

(Science)

About the Author
Judith Donath is a Faculty Fellow at Harvard University's Berkman Center for Internet and Society and the founder and former director of the Sociable Media Group at the MIT Media Lab.

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6 of 8 people found the following review helpful.
A beautiful book, a key set of concepts, a veritable textbook for building better online spaces
By Ethan Zuckerman
(Disclosure - Judith Donath is an admired friend, and I have had the pleasure of talking to her about this book over the years she's worked to craft it.)

The internet allows us to interact with other people in ways that were previously impossible. We can be virtually present with people who are continents away, interact with groups larger than could fit in any room or carry out clandestine conversations in the midst of a public discussion. While these new forms of interaction of possible, they're not always comfortable - we are still learning how to take part in these digital spaces and designers are still learning how to build spaces we understand and navigate.

Judith Donath has been thinking about these problems since she was an undergraduate at MIT's Media Lab in the early 1990s, before the rise of the graphical Web. As a student and then a celebrated professor at the Media Lab, she worked on dozens of systems to visualize online social interactions and make visible subtle, but important, human dynamics like turn-taking in conversations. Her work, and the work of her students, has influenced the design of online community systems for the past two decades.

The Social Machine is both a tour through this work and the work of other designers of social media systems, as well as a set of principles for design of online spaces. Judith urges us to consider the "legibility" on online spaces, the challenges users have in understanding what's possible in these systems and how they should interact with them. This insistence on clarity and simplicity over innovation for innovation's sake characterizes the designs she showcases and serves as a critical principle for all designers of online interactions.

One of Donath's most important points is the need to move "beyond being there". She is critical of online spaces that slavishly recreate the details of physical spaces as a way of signifying how people should behave online - i.e., why create a virtual desk with chairs to signify a meeting room if there's no need to sit in the virtual space? (She's not a big fan of Second Life or other virtual realities that mimic the offline.) Freed from the design cliche of mimicking the physical world, Donath demonstrates that we can make visible other aspects of online communication, offering spaces for conversation and interaction that are richer than are available in physical space.

Concepts like "beyond being there" are the key reason for reading this book - Donath has thought through these ideas in great detail and used her insights to design innovative systems. These ways of approaching design problems will bear fruit for other designers and programmers, and the head start she offers in unpacking these complex problems is a gift for people just starting to ponder the implications of these spaces. The directions these insights can lead in is most visible in Donath's work on portraiture, considering the ways in which we construct portraits of ourselves and others based on data we share and suppress. In an examination that considers both the portrayal of characters in multiplayer online games to the beautiful artistic interventions Donath and collaborators have undertaken, she offers a language and set of concepts likely to be deeply helpful to anyone else exploring the space of profiles and online representation.

The Social Machine is a beautiful object - it is replete with illustrations of the projects Donath is reflection on, her own and those from the broader technical and artistic world. It's deeply satisfying to flip through, looking for provocation and inspiration. It's at least as rewarding for those who dig into the close examination Donath offers of her own work, the work of students, peers and of legendary artists, illustrating a set of concepts helpful for anyone who cares about the future of online spaces.

3 of 4 people found the following review helpful.
Warning: Not useful outside a university campus
By Harald Groven
If you are writing a thesis in media studies or sociology and need a reference to an updated work on the most current theories of social media, this book is probably perfect.
However if you are a practitioner building websites (like me) or a large (pro-/con-)sumer of social media, this books offer nothing but theories, theories and more theories. There is nearly no (new) empirical data. A lot of examples, many of the exiting, but half of them well known and possible worn out if you have read books in the same genre.

1 of 2 people found the following review helpful.
Fantastic book about social interface design - even for non-designers.
By Rey Junco
Donath (who is a colleague and friend) writes an engaging and wonderful book on how to design online social spaces. Donath inspired me to think about the difficulty in designing user interfaces that are innovative, legible, and socially beneficial. Donath begins the book by explaining how difficult it was to create a whois interface that made sense in the early days of networked computers. This thread is continued as a metaphor throughout-- how do we represent space, place, and person online? As a person who is not a designer (and quite far from it I may add), the examples and explanations throughout the book were incredibly vivid and easy to understand. Indeed, Donath excels here- bringing all audiences along the path of learning how we visualize things offline and how they can be represented online. Her explanations of interface design made me realize how difficult it is to develop and refine the social interfaces we take for granted today like Facebook and Twitter and how these designs have been shaped by their predecessors. Donath asks and astutely answers the question "How do online spaces accurately capture and represent the nuance and dynamics of the offline world?" There are wonderful examples throughout showing how humans use metaphors to think about time, space, and money and how metaphors can be applied in the social interface design process. She reminds us that there can be a lot of values inherent in interface design-- and one of the funnier examples was when she discusses how CERN scientists used Comic Sans in their presentation announcing the discovery of the Higgs boson. Was it an intentional design decision (probably not)? This book is a wonderful read for non-designers and designers alike and should be required reading for all graduate degrees in digital design.

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Sabtu, 20 Agustus 2011

[Y676.Ebook] Download PDF Leading People The 10 Things Successful Managers Know and Do, by Peter Mills

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Leading People The 10 Things Successful Managers Know and Do, by Peter Mills

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Leading People The 10 Things Successful Managers Know and Do, by Peter Mills

To meet the challenges of today's work environment all employees must be focused on achieving business goals, with managers creating a work environment where personal effectiveness and continuous improvement is sought by all. In most organizations however, this is not the case and managers are left wanting as they either don't know what they need to do to be successful or are not effectively supported by their organization to do their role or both. This book provides managers with the '10 things successful managers know and do'. It is based on 'The Leadership Framework', a fully integrated model of principles and concepts for managing people. At the framework's core is a strong manager / employee relationship based on working together to achieve business goals. This relationship is a two-way, trusting, productive, working relationship with team members working to their full potential.

  • Sales Rank: #2762698 in Books
  • Published on: 2015-05-02
  • Original language: English
  • Number of items: 1
  • Dimensions: 8.27" h x .47" w x 5.83" l, .59 pounds
  • Binding: Paperback
  • 222 pages

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2 of 2 people found the following review helpful.
A straightforward and practical guide for leading people
By Sheila Deane
In a world where more than 11,000 new business books are written every year, and in the opinion of some critics, are offered to a jaded and disinterested readership, Mills has ventured bravely. He is trying to get the attention of practicing managers for something which he feels is important and badly overlooked; that is, the fundamentals of managerial work.
In a world which could appear to have lost interest in the accountable work of the manager and is fascinated instead with other forms of movers and shakers such as ‘charismatic leaders’, ‘champions’, ‘back belts’, ‘scrum masters’, ‘facilitators’, ‘coaches’, to name a few, this task may be regarded as too basic or even unimportant. Not so.
Mills’ book, could be just one more ‘How To’ guide. But its straightforward, practical content and style are supported by profound theoretical underpinnings.
The Leadership Framework upon which this book is based is a manager-centric framework of definitions, principles and practices to guide effective organization design and managerial work. The Framework in turn draws on the unique body of work known as Requisite Organization*. This is a seminal body of organizational and managerial work with deep scholastic and applied provenance**.
Thus, this seemingly simple ‘How To’ guide is set apart from others. Introducing the Leadership Framework in his opening remarks, Mills says that the Leadership Framework is:
“….a fully integrated model of principles and concepts for managing people.”
This low-key description may not immediately attract the attention that it deserves. “….a fully integrated model….” Really?, you might ask. Many readers, perhaps jaded by the hyperbole common to the management paperback, might read quickly past this sentence. But this is important for CEOs, Boards, business owners, shareholders, and every manager of teams interested in high productivity.
The Leadership Framework comprises three interconnected lenses: Leading the Organization, which is the work of Presidents and executive teams, Leading People, which is the work of all managers in the organization and Leading Yourself, which is the ongoing work of understanding yourself and others.
As a senior executive and Human Resource professional with decades-long experience in large commercial and public organisations, Mills shows a preference to direct his messages to practicing managers and to talk practically to them, in their language. Mills presents the world of work as the everyday world of the manager. In this book, Mills focuses on one lens of the Leadership Framework – Leading People, which is the managerial leadership component of the Framework and provides the clear definitions and language which are necessary requirements to, firstly, set clear, unambiguous expectations of managers and, secondly, to underpin consistency in managerial work throughout an organization.
Mills’ book provides a veritable ‘tick list’ for managerial work. He is also clear about the expectations of employees as part of a successful manager-employee relationship. Mills presents the Framework through his own experience – in my view, a valuable rendering. However, he does not allow himself to drift off the theoretical foundations or to ‘cherry pick’ areas that might be celebrated as today’s fashion. He states that for those being managed, it is either a world of compelling challenge and achievement or a world of crushing boredom and even fear; a world of personal progress, or a world of dispiriting stagnation. Mills works to persuade the reader that organizing and managing employees in a truly productive way, requires a well-founded understanding of human work and what work, or the true nature of motivation, really means to people. His book sets out the building blocks for productive workplaces where employees’ capability is released and the organization’s business objectives are delivered. Importantly, he promises a framework that helps managers diagnose the organization and leadership problems they face every day, thus building managers’ confidence in clear and consistent decision making.
Practicing managers, we are told, are people in roles in which they are to be held accountable, not only for their own effectiveness (as are all employees), but they are also to be held accountable for the work output of their direct reports. The felt weight of this accountability is well known to experienced managers. Ultimately, the test of Mills’ offerings in this book rests upon the judgment of this manager readership.
Throughout the book, Mills makes it clear that provided with effective managerial leadership, based on requisite practices, employees will experience ‘systemic’ trust in the workplace, and will behave productively. On the other hand, poor managerial practices will induce systemic fear rather than trust, and will immediately choke employee discretionary effort in the managed team and ultimately, will produce dysfunctional behaviors. The higher in the organization the particular manager role is, the broader the reach of this impact on productivity and behavior.
Clearly, Mills accepts that the underlying theoretical base is solid. The many, varied and alternative ideas and arguments which management ‘science’ attracts, he simply leaves for others to navigate. He avoids the mud and tangle of the ‘conceptual swamp’ of management science (as Elliott Jaques* once characterized the field) and jumps straight into the things that managers must know and do.
Although there are only ’10 Things…..’ successful managers know and do, in the title of this book, a deeper reading reveals that there is much more to know and do than just 10 things. This is, in my view, is less a weakness in the book and more a strength. The partitioning of the subject seems to be more likely a result of a publisher’s advice in trying to raise the attractiveness of an apparently dry subject in an overfilled market. If the title gets readers to open the book, they will be rewarded by more than the title offers.
Mills takes the reader on a journey through the ten key managerial principles, with supporting practices, necessary to enable each employee to deliver their best work. He maps out the detail of these practices, from understanding the work of a manager, to building great teams, designing clear roles and filling them with capable people, through to the suite of trust inducing performance practices such as assigning clear tasks, coaching and developing to deliver those tasks, recognizing and rewarding, and sustaining the team through accountable implementation of change.
The chapters are set out to be used as independent modules for discussion, with a summary of the principles at the end of each chapter and a link to a website for hands-on tools, checklists and exercises. This is smart and pragmatic, as it is likely to keep the reader connected over time with others interested in probing the field in more depth. I expect that it will also enable Mills to keep the practices updated and current on his related website. This will be most helpful from a practicing manager’s point of view.
Mills’ book could have benefited further from his significant workplace experience by the addition of examples of the many tricky and often sensitive performance issues faced by managers, although the web links contained in the book provide compensation.
Mills has undoubtedly decided that delivering requisite managerial practices is critical to unlocking the organization’s core of building mutual trust. Others working in the Requisite Organization field may have something to say about Mills’ minimalist handling of complexity of work known as Jaques’ Stratified Systems Theory, and the clinical assessment of individual capability to match the complexity of work.
However Mills’ personal experience in working with practicing managers, together with his own experience as a manager, clearly point him to address the pain points experienced by managers. Managers new to the field, and experienced managers needing a whole system approach to making sense of their environment, will find this a useful ready reckoner and guide in their everyday work.
Mills is clear about the organization’s and manager’s contribution to failures in organizations. I believe that he can be judged favorably on providing a concise, workable set of tools to help managers all levels to meet their accountabilities for building valuable workplaces and avoiding such failures. I recommend Leading People to all managers seriously interested in building sustainable workplaces where their employees are free to experience the joy of work.

Sheila Deane
Director
PeopleFit Australasia Pty Ltd

*’Requisite Organization’ was the title of a book first published in 1989 by Dr Elliott Jaques (Cason Hall & Co Publishers Arlington VA). In the years since then, the phrase, Requisite Organization has come to represent a body of science-based work which had its beginnings in the multi-year, work-place based action research conducted at the Glacier Metals Company (UK). This body of work is usually attributed to both Jaques and his former long-time client and collaborator, Lord Wilfred Brown who was, at the time, the Chairman and CEO of Glacier Metals. Further development of the work took place during another multi-year organizational reform project at Conzinc Rio Australia under the leadership of its then CEO, Sir Roderick Carnegie.
**As a start, see ‘Requisite Organization – annotated bibliography’ by Ken Craddock at: globalro.org

1 of 1 people found the following review helpful.
Bullet points for life
By Trevor Goodchild
I am a team lead for a multinational electronics company, and the title of this book interested me. Leadership style is one of the hardest things there is to do. And people are generally, very, very terrible at it.

I read this book over the weekend and believe it provides a reasonable guide to success in Leadership. Organizing human endeavors is one of the most hard things anyone can do. This book provides a framework for exploring the principles of leadership that is valuable :)

0 of 0 people found the following review helpful.
An Excellent How-To Reference Guide for Managing Employees
By GadgetFamily
This is a very pragmatic, easy to read, hands-on-guide to management of medium to larger sized organizations. Much of the book is dedicated to concepts that really aren't germane to smaller organizations. While some of the book is repetitive and maybe even too simplistic at times, it does provide a technical manual type of approach to managing. The essential elements of the book are broken down into his 10 Principles of Successful Leaders by the following chapters:
Principle 1: Understand Your Role
Principle 2: Understand and Respect the Role of Others
Principle 3: Build Great Teamwork
Principle 4: Build Mutual Trust and a Strong Manager-Employee Relationship
Principle 5: Have Integrated Models for People and Work
Principle 6: Create Effective Roles and Put Good People in Them
Principle 7: Effectively Assign and Assess Work
Principle 8: Coach and Develop Your Team
Principle 9: Recognize and Reward Good Work
Principle 10: Continuously Improve and Lead Change

Mr. Mills succinctly captures so many critical aspects of successful management in many of his advice, but perhaps one of my favorite chapters was the one on Principle 4: Build Mutual Trust and a Strong Manager-Employee Relationship. I loved this chapter for several reasons, but as someone who has worked under both sides of the equation...as an employee and later as a manager and then CEO, I wanted to nearly shout "YES!" at one of the statements he makes about people and work. Mr. Mills says, "...people are naturally motivated to work, and productive work is enabled by systemic trust and fairness and is reduced by fear. If the work place causes fear, people will be unable to contribute fully." He goes on to explain that there needs to be trust in the corporation (something harder to control) AND trust in the manager. But, if only more managers grasped this and worked to develop relationships based on trust and positivity with their employees, more workplaces would be blossoming with efficiency. When I read this I was immediately reminded of a manager I had in my very early days at the bank, whom had earned the secret nickname of Attila the Hun. She was cold, ruthless and we were all terrified of her. She delighted in writing people up for disciplinary actions and firing someone seemed to be her ultimate joy. Not surprisingly, people made many mistakes and quivered with fear about what she would do. Luckily, she was older than Moses and retired, leaving us with a wonderful replacement and miraculously, the same employees who often made errors were suddenly stellar performers. Oh what a salve some kindness was! I carried that forward with me when I managed my own branches as well. (The kindness and trust...not Attila techniques) This particular chapter resonated with me on all of those levels, but it was definitely not more important than his other principles.

Mr. Mills ideas are certainly in line with LEAN approaches and, when applied correctly would make for a happy and efficient workplace.

This is definitely a quick read, but is also a book that is intended as a reference guide to be referred to again and again as principles are being employed.

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Kamis, 18 Agustus 2011

[E676.Ebook] Download PDF Cause Marketing For Dummies, by Joe Waters, Joanna MacDonald

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Cause Marketing For Dummies, by Joe Waters, Joanna MacDonald

Create a mutually beneficial partnership between nonprofit and for-profit enterprises

Cause marketing creates a partnership with benefits for both a nonprofit entity and a business. Written by an expert on cause marketing whose blog, SelfishGiving.com, is a key resource on the subject, this friendly guide shows both business owners and marketers for nonprofits how to build and sustain such a partnership using social media such as Facebook and Twitter. It covers new online tools, how to identify potential partners, tips on engaging your fans, and how to model a campaign on proven successes.

  • Cause marketing is not marketing a cause, but a partnership between business and nonprofit that benefits both
  • This guide offers an easy-to-understand blueprint for finding appropriate partners, planning and setting up a campaign using Facebook, Twitter, and blogs, measuring campaign success, and more
  • Explains online tools such as Quick Response Codes, services like Causon and The Point, and location marketing services including Foursquare, Whrrl, and Gowalla
  • Features case studies that illustrate successful campaign techniques

Cause Marketing For Dummies helps both businesses and nonprofits reap the benefits of effective cause marketing.

  • Sales Rank: #453942 in Books
  • Brand: Waters, Joe/ Macdonald, Joanna
  • Published on: 2011-08-09
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.30" h x .70" w x 7.40" l, 1.11 pounds
  • Binding: Paperback
  • 336 pages

From the Back Cover
Cause marketing benefits nonprofit and for-profit enterprises alike —make it work for you!

At the intersection of marketing, philanthropy, and business lies the exciting and rewarding field of cause marketing. Maybeyou've been doing cause marketing for awhile and didn't know it had a name. Maybe you're ready to explore a new technique. Maybe you're seeking support for your cause or a competitive edge for your business. You'll find the answers here!

  • For nonprofits — discover new and effective ways to raise funds and build awareness for your cause

  • For companies — see how supporting a good cause provides a powerful competitive edge

  • Choose your partner — learn strategies for finding that perfect partner

  • Close the deal — brush up on your closing skills, give your prospect plenty of reasons to say "yes," and learn to handle "no"

  • Traditional and more — explore such techniques as point-of-sale, purchase-triggered donations, employee volunteer programs, and texting promotions

  • Make it mobile — examine the opportunities offered by smartphones, QR codes, and location-based services like Foursquare and Facebook Places

  • Keep building — learn how to measure and build on the success of your first cause marketing plan

Open the book and find:

  • Components of a successful cause marketing plan

  • What cause marketing is not

  • Tips for finding the best partner for your cause

  • How to approach the different types of decision-makers

  • Hints for maximizing social media

  • How to create a powerful campaign message

  • Ten great low-budget campaign ideas

  • Common mistakes to avoid

Learn to:

  • Identify and secure a partner

  • Increase the success of your campaign with social media

  • Use location-based services like Foursquare to build awareness

  • Measure and build on your cause marketing success

About the Author
Joe Waters is a well-respected authority on cause marketing and social media for companies and causes. He writes the web's leading cause marketing blog Selfish Giving (http://selfishgiving.com).

Joanna MacDonald leads a cause marketing team at a Boston hospital. With Joe, she is founder of the Six Figure Cause Marketing training program (http://sixfigurecausemarketing.com).

Most helpful customer reviews

11 of 12 people found the following review helpful.
Cause Marketing for Smarties
By Mazarine Treyz
Let me just say that until I read this book, I had NO IDEA how to do Cause Marketing, despite being involved in fundraising for over seven years. It was a combination of 'Cause marketing=pink breast cancer flavored chicken + yuck" and "But we could NEVER do that, we don't have the money/staff/time/insert excuse here" when the REAL reason was, "I don't know how to do this, and I'm scared."

After reading this book, doing a cause marketing campaign for my nonprofit actually seems realistic. It seems... do-able. I think the title should really read: "Cause Marketing for Smarties" because there are some complicated concepts introduced in this very readable book, and some advanced case studies too.

I learned about Pinups, those things you might see in the coffeeshop, donut shop, or grocery store. I learned how easy they are to make, and this will probably be where I start when I start our cause marketing campaign.

I also learned that when you're doing your first cause marketing campaign, some people start with coin jars. One of the pieces of this is that it's easy to walk off with the coin jars, so you need to have a way to tether them to the cashier stand. And it's better to put them in a place where people are regularly using cash. So if they're at the supermarket and not using cash, this wouldn't work, but maybe a festival or a food cart would be better.

These are just TWO of the many "a-HA" moments I had as I read this book. I'm sure it will pay for itself many times over.

Mazarine
[...]

5 of 5 people found the following review helpful.
The book to read when you don't know where to start.
By Eileen
A membership organization that I belong to through work, recently formed a media/development work group. At our kick off meeting, it quickly became evident that there were huge differences in knowledge and experiences around media and development work. All of us want to learn more, but where to start? This book is the place to start. For many of the non-profits that are part of this group, there are not enough people on staff who have the time and resources to really think about an organizations image, its partners and how to use social media effectively. Cause Marketing for Dummies provides clear, concise, realistic tips to help organizations reevaluate how media can be used to build ones image, partnerships and the bottom line. The case studies highlight many levels of marketing - coupons, triggered donation programs, group-buying sites and location-based marketing and stress the importance of Blogs, Twitter, Facebook, Foursquare and other social media options. Do you know what a hashtag is? If not, this book will teach you what it is and how one non-profit's hashtag helped it to raise awareness and $25,000 in one day. Want to know what a QR code is and how to use one? This book will tell you what it is and how it can help to make interactions with customers, clients, patients....more meaningful. Isn't that what we all want to do?

8 of 9 people found the following review helpful.
Learn from the best cause marketers anywhere
By J. Nations
Authors Joe and Joanna know their stuff from a decade of hard work in the trenches and convey it in a meaningful, effective and entertaining way. I took their cause marketing class as well and was so impressed with what I learned, even with a few years of experience already under my belt. They are just that good - their knowledge is deep and their creativity is proven. I highly recommend the book and the class they offer. It is time and money very well spent!

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